Our Building Regulations policies are some of the most frequently requested covers, and also the ones we receive the most claims against. A recent claim, outlined below, shows how a simple leaky roof uncovered a major structural issue, and how a down-to-earth approach ensured that the policyholder was fully, and fairly, covered.
You’ll find some great examples of how the team work to resolve claims in the case studies and articles below.
As we mentioned elsewhere in this edition of InTouch, resolving a dispute over a right of way can be a long and contentious process, even for an established property, as this recent claim, settled by our claims team, illustrates.
Recent stories in the press suggest that local councils are taking to the skies to help them in their efforts to investigate, and take action against, unauthorised home improvements.
When a listed building is involved, the works involved resolving enforcement action, even on small alterations, can quickly escalate and become an expensive and time-consuming claim.
A chancel claim on a commercial property proves that legal indemnities are far from being money for old rope.
When an insured’s property is under threat of enforcement action, quick settlement of their claim is always our top priority.
A recent restrictive covenant claim demonstrates how we tailor our approach to the specific circumstances of each claim we receive.
When an insured faced losing vehicular access to her home of seven years, and couldn’t demonstrate any prescriptive rights, we had to look into other options in order to resolve her difficult situation.
Much like the fact that lightning can actually strike the same place twice, claims can also occur on the same legal indemnity policy twice, as illustrated by our latest case study.
The issue of rentcharges, featured in our article Mountains from molehills, was also the subject of a recent claim.
When claims occur on legal indemnity policies, the costs are often eye-watering. But as our latest case study shows, it's sometimes down to expertise rather than money which helps a claim reach a successful conclusion.
It's true that insurers don't have the greatest of reputations when it comes to claims, but the policyholder in our latest claims case study was delighted with the way we helped him out of a tight spot.
'No search' indemnity policies for remortgage transactions may seem to be little more than a 'belt and braces' type cover, but they do have a practical value, as the lender in our latest claims study will attest.
'Oh, wouldn't it be nice to get on with my neighbours?' sang 60s rock band, The Small Faces - lyrics which are sure to have echoed the feelings of the parties involved in our latest claims case study.
Dealing with claims is rarely a straightforward business, but sometimes problems occur which are difficult to anticipate, as our Claims team found out in the latest case study.
We've previously highlighted how legal indemnity claims have been on the increase over the last few years (see intouch Autumn 2014). As a result of this continuing trend, it became necessary to expand our Claims team and consequently, we were pleased to welcome Mark Crossfield back to the company in January.
Legal indemnity claims levels reach record high.
In our latest claims case study, the purchasers of a leasehold flat found themselves in a spot of bother over the location of some services installed by the previous owner.
Extending a home is rarely straightforward, and as the claimant in our latest claims case study found out, it can prove even more difficult if your neighbours have the benefit of covenants over your property.