Claims case studies

Find out how our team looks after policyholders with some examples of claims we’ve handled.

Summer 2018 - Claims case study: building regulations
Intouch Summer 2018 - Claims case study: building regulations
When an insured’s property is under threat of enforcement action, quick settlement of their claim is always our top priority.
Spring 2018 - Claims case study: restrictive covenants
Intouch Spring 2018 - Claims case study: restrictive covenants
A recent restrictive covenant claim demonstrates how we tailor our approach to the specific circumstances of each claim we receive.
Autumn 2017 - Access denied
Intouch Autumn 2017 - Access denied
When an insured faced losing vehicular access to her home of seven years, and couldn’t demonstrate any prescriptive rights, we had to look into other options in order to resolve her difficult situation.
Summer 2017 - One policy, two claims
Intouch Summer 2017 - One policy, two claims
Much like the fact that lightning can actually strike the same place twice, claims can also occur on the same legal indemnity policy twice, as illustrated by our latest case study.
Spring 2017 - Going the extra mile
Intouch Spring 2017 - Going the extra mile
The issue of rentcharges, featured in our article Mountains from molehills, was also the subject of a recent claim.
Winter 2016 - It's not about the money - a recent claim
Intouch Winter 2016 - It's not about the money - a recent claim
When claims occur on legal indemnity policies, the costs are often eye-watering. But as our latest case study shows, it's sometimes down to expertise rather than money which helps a claim reach a successful conclusion.
Spring 2016 - An unrestrictive approach - a recent claim
Intouch Spring 2016 - An unrestrictive approach - a recent claim
It’s true that insurers don’t have the greatest of reputations when it comes to claims, but the policyholder in our latest claims case study was delighted with the way we helped him out of a tight spot.
Winter 2015 - Lender hand – a recent claim
Intouch Winter 2015 - Lender hand – a recent claim
'No search' indemnity policies for remortgage transactions may seem to be little more than a 'belt and braces' type cover, but they do have a practical value, as the lender in our latest claims study will attest.
Autumn 2015 - Overstepping the boundary - a recent claim
Intouch Autumn 2015 - Overstepping the boundary - a recent claim
'Oh, wouldn't it be nice to get on with my neighbours?' sang 60s rock band, The Small Faces – lyrics which are sure to have echoed the feelings of the parties involved in our latest claims case study.
Summer 2015 - Kicking up a stink – a recent claim
Intouch Summer 2015 - Kicking up a stink – a recent claim
Dealing with claims is rarely a straightforward business, but sometimes problems occur which are difficult to anticipate, as our Claims team found out in the latest case study.
Spring 2015 - The wanderer returns!
Intouch Spring 2015 - The wanderer returns!
We've previously highlighted how legal indemnity claims have been on the increase over the last few years (see intouch Autumn 2014). As a result of this continuing trend, it became necessary to expand our Claims team and consequently, we were pleased to welcome Mark Crossfield back to the company in January.
Autumn 2014 - Claims and the giant peak
Intouch Autumn 2014 - Claims and the giant peak
Legal indemnity claims levels reach record high.
Autumn 2014 - In hot water - a recent claim
Intouch Autumn 2014 - In hot water - a recent claim
In our latest claims case study, the purchasers of a leasehold flat found themselves in a spot of bother over the location of some services installed by the previous owner.
Winter 2013 - Stunted growth - a recent claim
Intouch Winter 2013 - Stunted growth - a recent claim
Extending a home is rarely straightforward, and as the claimant in our latest claims case study found out, it can prove even more difficult if your neighbours have the benefit of covenants over your property.