These definitions apply wherever they appear on Countrywide’s Website:
Account Administrator: an Authorised User in Your Firm who administers Your Firm’s Monthly Account and accesses the account administration area within Countrywide’s Website
Authorised Users/You: Any Solicitor, Legal Executive, Licensed Conveyancer or individual acting under the supervision of a Solicitor, working on behalf of a firm authorised by the Financial Conduct Authority (FCA), or registered (or in the process of being registered) on the FCA’s Exempt Professional Firms register, to undertake insurance mediation business
Countrywide/We/Our/Us: Countrywide Legal Indemnities Ltd, authorised and regulated by the Financial Conduct Authority. Firm Reference Number 311764
Countrywide’s Website: A website provided by Countrywide for use by Authorised Users, including Elite
Elite: the quote engine within Countrywide’s Website for use by Authorised Users
Firm Administrator: an Authorised User in Your Firm who administers contact and office details for Your Firm on Countrywide’s Website
Legal Indemnities: A range of property related insurances underwritten by Countrywide on behalf of the Underwriters
Monthly Account: an accounts administration procedure agreed by Countrywide, for Your Firm to pay for all Policies, upon receipt of a Monthly Statement
Monthly Statement: A statement generated by Countrywide and sent to You/Your Firm each month, detailing Policies ordered by You/Your Firm from Countrywide, and where the premium is due
Mortgagee: Any bank, building society or other similar lending institution
Policy: any policy issued by Countrywide for Legal Indemnities, following a Quotation provided
Quotation: any quotation for Legal Indemnities issued by Countrywide, either via Elite or when uploaded by Us to Countrywide’s Website
UK Law: The Law of England and Wales or Scotland or Northern Ireland
Underwriters: Liberty Legal Indemnities, underwritten by Liberty Mutual Insurance Europe Ltd, under the Binding Authority Contract Number RNMFP1703842 (and any subsequent contract number following renewal thereof)
You/Your Firm: refers to the professional firm or Authorised User whose details have been supplied when registering with Countrywide’s Website
These definitions apply wherever they appear on Countrywide’s Website.
In registering and using Countrywide’s Website you agree to be bound by these Terms and Conditions at all times.
We hereby give permission to any Authorised User to use Countrywide’s Website to:
and, in addition:
where you are a Firm Administrator, to add and/or amend contact details for You/Your Firm
or where you are an Account Administrator, to arrange payment for Monthly Statements received in respect of your Monthly Account
In using Countrywide’s Website, you are acting on your client's behalf and not as our agent. You have no authority to:
It is the Authorised User’s responsibility to ensure that:
You/Your Firm are responsible for payment of all insurance premiums (including Insurance Premium Tax payable) for Policies purchased through Countrywide’s Website and, if you have a Monthly Account, for all Policies included on Your Firm’s Monthly Statement.
Premiums may be co-mingled prior to transmission to Countrywide either: -
The following is dependent on whether You/Your Firm:
Payment should be made either electronically (by Faster Payment or CHAPS) direct into our bank account, or by cheque. Payment should be sent to CLI within 10 working days of the date of ordering the Policy from Countrywide’s Website. Full details on how to pay are included on the documentation for each Quotation.
A Monthly Statement will be emailed to You/Your Firm by Countrywide at the end of each month, detailing Policies ordered and where the premium is due.
Payment should be sent to Countrywide for the premium stated on each Monthly Statement within 14 days of the end of the previous month. In ordinary circumstances, payment should be for all Policies ordered during the previous month. For example - payment for all Policies ordered during June, should be sent to Countrywide on or before the 14 July. Any extraordinary circumstances delaying payment should be brought to the attention of Countrywide at the earliest opportunity.
Your most recent Monthly Statement detailing Policies ordered and the premium due (including Insurance Premium Tax), can be accessed by Your Firm’s Accounts Administrator, via the ‘Accounts Administration’ area of Countrywide’s Website. Payment should be made electronically (by Faster Payment or CHAPS) direct into Countrywide’s bank account, or by cheque. Full details on how to pay are included on each Monthly Statement.
In the event that the insurance premium for any Policy ordered is not paid in full within 30 days of the due date as detailed in 4(a) and 4(b) above, we reserve the right to cancel the insurance
We acknowledge and agree that, where You are receiving, holding and paying money, You do so as the agent of and on behalf of Us and the Underwriters, in accordance with the Risk Transfer Agreement, provided that:
If you have any enquiries or complaints about Countrywide’s website, please contact:
The Underwriting Manager, Countrywide Legal Indemnities, St. Crispins, Duke Street, Norwich, Norfolk, NR3 1PD
Telephone 01603 617617
If you wish to register a complaint you can also email us at firstname.lastname@example.org
On receipt of a complaint, we will send you a copy of our full complaints procedure (which can also be viewed by clicking on Complaints). If you cannot settle your complaint with us, you may be entitled to refer to the Financial Ombudsman Service.