Frequently asked questions

While we can’t help you with figuring out the meaning of life or why headphone wires are eternally tangled, we are well versed at answering everyday questions from our customers. Here’s a selection of the most common questions we encounter, together with our answers. If you have any others you’d like us to answer, please call 01603 617617 or email


To arrange legal indemnity insurance on behalf of your client, you must be either:

  • a solicitor
  • a licensed conveyancer
  • a legal executive
  • an individual working under the supervision of one of the above

You must also be working for a firm authorised by the Financial Conduct Authority (FCA), or registered (or in the process of being registered) on the FCA’s Exempt Professional Firms register, to undertake insurance mediation.

We are unable to conduct business directly with members of the public. You should direct any enquiries through your solicitor, legal executive or licensed conveyancer.

We are not permitted to provide advice on the policy limit required for individual cases. For further information, please refer to the UK Finance Mortgage Lenders' Handbook.

We are able to add an escalator to some policies, which automatically increases the policy limit by a compounded rate of 10% per annum on each anniversary of the commencement date, subject to a maximum of 200% of the original limit.

Under regulatory requirements set out by the Solicitors Regulatory Authority and the Council of Licensed Conveyancers, you must provide a Demands and Needs statement to your clients when recommending insurance such as a legal indemnity policy. The statement should outline to the client their insurance requirements, on the basis of information provided by them.

Yes, a template Demands & Needs statement is included with every quotation you obtain, which you can use and adapt as you see fit, and send on to your clients. You can also download a copy of our Demands & Needs statement by clicking here.

If you wish to make a claim under a policy, please contact the Claims Manager by:

  • writing to:
    The Claims Manager
    Countrywide Legal Indemnities
    St. Crispins
    Duke Street
    Norwich NR3 1PD
  • telephoning 01603 617617

In short; however you want. You can arrange cover online, by phone, email, fax or letter. To find out how to send your enquiries to us and the service you can expect, visit our Arranging cover page.

For more information about our online service, either visit our Elite page or take a look at the ‘frequently asked questions’ below.

Elite from Countrywide

Our online service is very simple to use, but from time to time, you may encounter the odd question about how it works and what it offers. If you cannot find the answer you need here, please give our Elite helpdesk a call on 01603 617617 (Mon-Fri, 9am-5pm).

Not long at all. If we already have your details on our database, registration can be completed without the need to fill in your details. If not, it’s just a matter of supplying us with a few details about you and your firm.

Yes. You can get a quote as soon as you’ve registered.

Elite has a huge range of covers at its disposal, so it’s unlikely that the site will be unable to assist, but there may be the odd occasion where we need to contact you by phone to provide you with a quote.

If this happens, you can use Elite’s sophisticated referral system to send your quote details directly to our team of specialist underwriters, who will get back to you within 15 minutes (Mon-Fri, 9am-5pm) to discuss your enquiry further. You can also track the progress of your enquiry on Elite and find out which one of our underwriters is handling your referral and what time they will contact you by.

With more than 400 policies to choose from, there are far too many to mention! However, you can find a full list of covers available on the Our products page.

Yes. The first person from your firm to register will automatically become the ‘firm administrator’ as soon as they log in. From here they can:

  • register new users on their behalf
  • nominate additional firm administrators
  • add new office locations
  • manage the registration process

If the firm administrator role is more appropriate to someone else at your office, the role can be reallocated, providing that the nominated person is registered for Elite.

In the unlikely event that a problem occurs, please give our dedicated helpdesk team a call on 01603 753898. Alternatively, you can email or contact us via our Live Chat facility (Mon-Fri, 9am-5pm).

You have the choice of two different ways to pay; either by electronic transfer (Faster Payment/CHAPS) or cheque. You can also choose whether to pay for your policies via a monthly account arrangement or on an individual basis, as and when they are ordered. For more information, please visit our Payment options page.

Yes. The ‘Your quotes’ section allows you to view all quotes obtained by your firm. The list will include all quotes arranged through Countrywide, not just those obtained online. There is also a search facility which allows you to look for quotes using specific criteria.

Yes. Using the search function on the ‘Your quotes’ page, you can view quotes obtained by other members of your firm. If you click ‘Continue’ on the chosen quote, you can then order the policy in the usual way.

The site uses the latest SSL certified 128-bit encryption to ensure the confidential information you supply to us is kept secure at all times. Further details of our site security can be found in our Privacy Policy page.