Frequently asked questions

While we can’t help you with figuring out the meaning of life or why headphone wires are eternally tangled, we are well versed at answering everyday questions from our customers. Here’s a selection of the most common questions we encounter, together with our answers. If you have any others you’d like us to answer, please call 01603 617617 or email enquiries@cli.co.uk.

To arrange legal indemnity insurance on behalf of your client, you must be either:

  • a solicitor
  • a licensed conveyancer
  • a legal executive
  • an individual working under the supervision of one of the above

You must also be working for a firm authorised by the Financial Conduct Authority (FCA), or registered (or in the process of being registered) on the FCA’s Exempt Professional Firms register, to undertake insurance mediation.

We are unable to conduct business directly with members of the public. You should direct any enquiries through your solicitor, legal executive or licensed conveyancer.

We are not permitted to provide advice on the policy limit required for individual cases. It is for you and your clients, in conjunction with any lender, to determine the level of cover which is appropriate. For further information, please refer to the UK Finance Mortgage Lenders' Handbook.

Many of our policies include an escalator as standard. This automatically increases the limit of indemnity by a compounded rate of 10% per annum on each anniversary of the commencement date, subject to a maximum of 200% of the original limit. Where this is not included as standard, we can consider adding this, but may charge an additional premium.

Regulatory requirements mean you must provide a Demands and Needs statement to your clients when recommending insurance such as a legal indemnity policy. The statement should outline to the client their insurance requirements, on the basis of information provided by them. A template Demands & Needs statement is included with every quotation you obtain, which you can use and adapt as you see fit; you can also download a copy by clicking here.

If you wish to make a claim under a policy, please contact our dedicated claims team on 01603 617617 or email them at claims@cli.co.uk. Full details of our claims service can be found by clicking here.

In short, anything! With more than 400 policies to choose from, you have the option of submitting all of your enquiries via Elite, including your most complex ones! Even if your enquiry is a little unusual, Elite will capture the details and send them directly to one of our specialist underwriters, who will call you within 15 minutes (Mon-Fri, 9am-5pm). We offer a huge range of combined covers online, as well as policies for properties with a change of use, new builds, and even development sites. If you’d like to find out more about the products we offer, you can find a full list on the ‘Our products’ page.

Yes. Select the relevant quote from the ‘Your quotes and policies’ page and you’ll be able to click ‘Alternative limit’ to get an alternative quote with a different limit of indemnity, or ‘Amend’ to change any of the answers you provided when you originally obtained the quote.

Not at all. If your quote has expired because it’s older than 90 days, simply select it from the ‘Your quotes and policies’ page and click ‘Re-quote’; Elite will provide a fresh quotation based on the same details.

You can arrange cover in almost any way you can imagine, but the best ways to do so are:

  • online via Elite; you can even arrange cover for quotes you obtained by phone or email
  • over the phone by calling 01603 617617
  • by email by contacting our underwriters via enquiries@cli.co.uk.

You can pay for your policies by electronic transfer (Faster Payment/CHAPS) or cheque. You can also choose to pay for policies individually as and when they are needed, or arrange a straightforward monthly account arrangement for your firm. For more information, please visit our Payment options page.

Firm Administrators can view and amend details of individuals and office locations for their firm, register individuals for their online service and assign them specific roles.

A firm can have more than one Firm Administrator. If you would like the role, your current Firm Administrator can grant it to any registered user of Elite. You’ll find their details under ‘Your Elite’ in the Firm Administration area.

Account Administrators can pay for multiple policies at once, track outstanding payments, request a monthly account arrangement or, if such an arrangement already exists, view past and current monthly statements.

A firm can have more than one Accounts Administrator. If you would like the role of Accounts Administrator, your Firm Administrator can grant it to any registered user of Elite. You’ll find their details under ‘Your Elite’ in the Firm Administration area.

Of course. Accounts Administrators can select one or more policies or endorsements and create a remittance advice. This function is available in the ‘Outstanding payments’ area of the Accounts Administration area (or the ‘Live account details’ area if your firm has a monthly account arrangement).

Yes, you can customise your delivery preferences under ‘Your Elite’ in the ‘Your details’ area. This allows you to specify a second email address to receive emails in addition to, or instead of, your own.

Absolutely. Each quote and policy is linked to an Activity log, which contains a full record of documentation and correspondence between us and your firm. You can view, save, and print these documents at any time.

You can find copies of all of our policy wordings on the ‘Our products’ page. Simply select a risk category to view more details. (Please note, you need to be signed in to view policy wordings.)

Please contact us on 01603 617617, email helpdesk@cli.co.uk, or contact us via our Live Chat facility, and we’ll be happy to help you with any problems. (Please note our opening hours are Mon-Fri, 9am-5pm.)