Tailored service

When it comes to service, we recognise that, often, one size doesn’t fit all. It’s for this reason that we’re happy to offer a more personalised service for our customers if required.

Our Business Development team are always keen to hear from you to find out how we can deliver the service that suits both you and your firm.

There are a number of additional services that we can provide which many firms have found beneficial. These include things such as setting up monthly account arrangements, providing designated underwriters to deal specifically with enquiries from firms, providing bespoke terms of business and offering access to management information.

The team are also happy to arrange a visit to your offices to discuss how we can help you and your firm further. The meeting agenda is of course tailored according to your requirements, but topics that the team regularly discuss with firms include:

  • real examples of complex cases that we’ve underwritten, with explanations of our approach and underwriting process
  • claims case studies with details of how these are handled. They also frequently give examples of claims that have occurred on policies arranged by your firm
  • a Q&A session with underwriting and claims representatives
  • your feedback on our products and services

If this is something that you feel would benefit you and your firm, please feel free to get in touch with our Business Development Manager, Duncan Ashwell. Simply call 01603 617617 or email d.ashwell@cli.co.uk.