Privacy policy

This website is managed by Countrywide Legal Indemnities, which is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 311764. All policies issued via this site will be underwritten on behalf of Liberty Legal Indemnities, part of Liberty Mutual Insurance Europe Ltd, under the Binding Authority Contract Number RNMFP1703842.

This privacy statement outlines how your personal information will be used and sets out some of the security measures taken in order to protect your privacy. Please read this statement to familiarise yourself with how we will use any data that you supply to us.

If we decide to change our privacy policy, we will post those changes on our website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email and you will have a choice as to whether or not we use this information in this manner.

Information is collected lawfully and in accordance with the Data Protection Act 1998. The data we collect from you during registration will be held on file and may be used for marketing purposes, unless you tell us otherwise.

All personal information held on file will be used to issue quotes and policies and we would ask you to assist us by notifying us of any changes to your personal information. If there are any difficulties processing your policies, then the contact information you have provided may be used to get in touch with you.

We will not pass your details on to any third parties unless we have to do so, or are allowed to do so, by law.

Personal information held may be used by Countrywide Legal Indemnities to carry out research or to tell you about other products and services which we believe would be of interest to you, and which are offered by us. If you would prefer not to receive marketing information or to participate in research, simply tell us next time you call. Please be assured that we will not make your personal details available to any other companies to use for their own marketing purposes.

Some of the information we ask you for may be sensitive personal data, as defined by the Data Protection Act 1998. We will not use such sensitive personal data about you or others except for the specific purpose for which you provided it and to provide the services described in your policy documents. Please ensure that you only provide us with sensitive information about other people with their agreement.

This website takes every precaution to protect your information. When you submit sensitive information via the website, your information is protected both online and off-line. When our site asks users to enter sensitive information, that information is encrypted and is protected with a Secure Socket Layer (SSL) between your computer and ours. You can tell you are using a genuine SSL site by the padlock symbol. Clicking on the padlock will reveal our Security Certificate. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of your information, not just the sensitive information mentioned above, is restricted in our offices and the database we hold is encrypted. If you have any questions about the security on our website, you can send an email to helpdesk@cli.co.uk

It is important to keep any log in details and passwords you have secure at all times. We may use email to direct you to a secure log in page on our site or, where consent is given, to inform you of other products, but we will never ask you to reveal or send your security details to us via email.