Dedicated claims team

There may be a perception by many conveyancers that claims on legal indemnity policies rarely occur, but that simply isn't true. Our in-house claims team is dealing with more cases than ever, and every year, we pay out millions of pounds for claims made on our policies. In an increasingly litigious society, and with the majority of our covers being provided on an 'in perpetuity' basis, we believe that this trend is only likely to continue.

If you have a client who is unfortunate enough to have to make a claim, our experienced claims handlers are on hand to help. As you'd expect from Countrywide, our team provides a fast, professional and efficient service. They can assist with all aspects of the claim, from receiving initial notification, to negotiating with third parties and litigation lawyers, and agreeing final settlement figures. It means your clients can be assured that they'll receive our full support throughout the life of their claim.

To support our claims team, we also have a specialist panel, which comprises some of the UK's leading property litigation firms. If necessary, we can refer to one of these firms for expert legal advice to help ensure a satisfactory outcome for all parties.

Our team works hard to ensure that a satisfactory outcome is reached for all parties as quickly as possible, and will adapt their approach according to the situation. This may mean anything from spending time and money defending the insured’s rights, to negotiating with a third party to reach a financial settlement in order to make the problem disappear.

If you need to make a claim, call the claims team on 01603 617617, or email them at claims@cli.co.uk