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From 1 November, after over 13 years' sterling service, our OnCover self-issue pack is being retired. We've not taken this decision lightly, and we were committed to maintaining the pack for the foreseeable future, despite the fact that usage of OnCover has been sharply declining. However, we believe this is the Government's first step towards steadily increasing IPT to even higher levels. Weighing up the pack's simplistic approach against the practicalities and costs of keeping the cover notes and premium tables up to date, we felt we had no option but to withdraw the pack.

So, the OnCover pack will officially be retired on 31 October and from 1 November 2015, we will no longer be able to accept cover notes. We'd like to take this opportunity to offer our thanks to everyone who has sent us business via the pack over the years.

BUT, there is some good news!

There's plenty of other ways you can arrange legal indemnity cover with Countrywide that we think are even better.

• Use Elite to get instant quotes from a wide range of residential and commercial legal indemnity policies, including enquiries for new build properties, development sites, and combined covers!
• Ring us, and during office hours, your call will be answered by a real person, not a machine. Your quote, or a cover note giving instant cover, will be emailed to you within seconds of putting the phone down – sometimes even before the call has ended
• Email us your enquiry, and we promise to respond to you within one hour

However you choose to contact us, we guarantee you will receive excellent service.

If you have any questions about the withdrawal of our self-issue pack, please feel free to get in touch.