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D is for designated contacts
Don't you just hate it when you're in regular contact with a company, and each time you call, you talk to somebody different and often have to repeat information that you've given before?
We've all faced these frustrations, but it's easily resolved by being able to speak to someone that you've dealt with before, and that's why, for firms who use us on a regular basis, we offer designated contacts. This means that you can discuss the details of your enquiry with the same underwriter every time, and they will handle your case from start to finish; an approach that is especially valuable for larger, more complex commercial enquiries.
Of course, there are the times when your enquiry is so straightforward that you won't want to wait until Tim, David or Hayley is free: you just need a quick call and for Tom, Dick or Harry to provide a simple solution in the shortest possible time. If this is the case, you can be assured that whoever you speak to, your enquiry will be handled quickly, and by a real expert (even if their name is Tom, Dick or Harry!).
Our philosophy has always been 'however you want to do business, we can help', and this latest development is part of that commitment to providing great service, and helping to make arranging insurance for clients that little bit easier.
If you feel your firm would benefit from having designated contacts at Countrywide, please call our Business Development team on 01603 617617 or email enquiries@cli.co.uk, and we’ll be happy to discuss your requirements and advise how we can meet them.