intouch

In the last edition of intouch, we introduced you to Duncan, our new Business Development Manager, and we thought you’d also like to meet his team and find out a little about what they do. 

Duncan, Tom and Clare are often out on the road visiting our customers. They’ll frequently travel with one of our underwriters, so you can pick the brains of someone who handles your enquiries on a day-to-day basis. They also deliver presentations, which include an insight into how we underwrite and how we handle claims using real case studies.

The focus of these visits will always be on finding ways to help you. Whether your firm could benefit from a monthly account arrangement, demonstrations of our online services, or integrating your systems with ours, no request is too outlandish; our team will always be happy to find a way to meet your needs.

We’d love to visit all our customers, but there simply aren’t enough hours in the day. So, while Tom and Clare criss-cross the country, Melissa, Ray, and Sadie are back in the office, talking to customers by phone or via email. We could write pages about the services they provide, but, amongst other things, they’re often:

• creating reports on request, outlining the insurance your firm orders
• assisting with any queries about our online service, Elite
• checking in to ensure you’re happy with the service you’re receiving
• arranging events with our customers such as cheese and wine evenings and seeking feedback and ideas on what we could do to make their Countrywide experience even better.

Although our team members have their specialities, you can talk to any of them about anything to do with improving our service to your firm. In fact, they’re eager to hear from you, so why not call them on 01603 617617 or email enquiries@cli.co.uk?