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AI has made remarkable strides in many areas, but when it comes to getting the help you need, it doesn't always make things easier. Too many companies now seem to have cut back their customer-facing staff and replaced them with an AI solution, while claiming they’re providing a more ‘streamlined’ customer service experience. The result is that you find yourself stuck in a frustrating cycle of pre-set questions and generic, unhelpful responses from a digital bot, or waiting hours for a call back anytime you try to use the online chat services to get help. Our LiveChat service is different.

At Countrywide, our underwriters are our greatest asset, and no matter how you contact us to get your quote, you’ll always benefit from their expertise – even when you’re using LiveChat! Our service always has a real person at the other end. There's no AI, no virtual assistant, and no pre-programmed responses. 

So, whether you have a question about a Building Regulations policy for a residential purchase, or you’re trying to find the right combined policy for a property that doesn’t have the necessary legal rights of way and easements to use the services and there is an existing breach of restrictive covenants – LiveChat is a great way to get the answer. 

Whatever the reason, using LiveChat means you can talk directly to an experienced underwriter. You don't even need to be registered or logged into your Elite account, just tell us your name, and ask your question. And it’s always easy to find, no matter where you are on our website. Simply click the LiveChat logo on the homepage, or hit the 'chat now' button found at the bottom of every page – even this one!