intouch

Summer 2026

Welcome to the Summer 2026 edition of intouch!

In this edition, we feature a claims case study where a local authority threatened to take enforcement action over a terrace house which had been converted into two flats without the necessary planning permission. And you’ll find an overview of the types of extensions to cover that we can provide for commercial transactions. 

In Ask the Experts, we answer a question about our search policies, and we look at the how (or if) the Law Commission consultation on chancel repair liability might affect the policies we offer. We also tell you why it’s so important that our underwriters are behind the LiveChat option on our website instead of AI bots. And you won't want to miss our fantastic competition to win a Fujifilm instax™ hybrid instant camera!

If you'd like to talk to us about any of the topics discussed in our articles, or to simply find out more about our products and services, call 01603 617617 or email enquiries@cli.co.uk.

We’re giving away a Fujifilm instax™ WIDE Evo hybrid instant camera!

You could win a Fujifilm instax™ WIDE Evo hybrid instant camera in the latest intouch competition - you just need to answer two questions based on articles within this issue.

Claims case study: Changing Rooms

When a local authority is threatening enforcement action, the top priority for our claims team is to find a resolution as quickly and efficiently as possible. But, as this recent claim shows, sometimes, due to circumstances out of our control, the process can end up being slower than you might expect.

Cover that goes above and beyond

For transactions that involve complex deal structures with extended development timelines and multiple stakeholders, we’re often asked to extend our cover beyond what’s normally covered. This can be because of the type of property or transaction itself, or to provide cover for additional parties with a financial interest.

LiveChat – real help from a real person!

AI has made remarkable strides in many areas, but when it comes to getting the help you need, it doesn't often make things easier. But our LiveChat service is different - our service always has a real person at the other end. There's no AI, no virtual assistant, and no pre-programmed responses.