The more things change, the more they stay the same
Earlier this year, we sent out an email to our customers titled ‘‘Y’ go elsewhere?’, based on an idea that first appeared in our early advertising, almost 25 years ago!
While this had been ‘spelling out’ the many advantages of coming to Countrywide back in the ‘90s, we realised that the same benefits still apply today.
From the beginning, our focus was always to make the process of obtaining legal indemnity insurance as simple and straightforward as possible, and to deliver a level of service that we felt was missing in the legal indemnity sector.
Raising the bar
Back then we were proud to say we responded to your enquiries within 24 hours. Today, if you ring us, your call will be answered directly by an underwriter, and you’ll receive a quote immediately, with an emailed confirmation just moments later, often before you’ve put the phone down. If you send us your case via email, you’ll hear back from us within the hour. Or you can use LiveChat on our website. Unlike many other sites, ours isn’t AI or a bot, it’s a real person at the other end, ready to help.
And our online system, Elite, which was just a pipedream back in 1998, is always an incredibly easy way to obtain a quote and arrange cover. No matter what time of day you’re working, 24/7 access means it’s as flexible as you need it to be.
Above and beyond
Whichever way you prefer to get in touch, we always have, and always will go the extra mile to give you a competitive quote in the shortest time. And because we treat every case on its own merits, there’s nothing we won’t consider – we can even provide bespoke solutions for complex enquiries that our competitors are not prepared to quote for.
So why would you go anywhere else? For timeless service, call the team on 01603 617617 or send an email to firstname.lastname@example.org.