Most companies would claim that they put the customer first, but how true is it? It seems that, even in the legal indemnities market, some insurers are not averse to making life difficult for their clients.
We’ve heard of some legal indemnity providers who pick and choose the size of premium they will consider, with one company no longer dealing with cases that generate a premium smaller than £10,000. Other firms seem to consider the enquiry, but then simply don’t reply if they think the premium is too small, or if they just cannot cover the risk.
But Countrywide is here for all your enquiries - however large, however small. Our underwriters will always strive to find a way to overcome a problematic case that our competitors might refuse to cover. It doesn’t matter to us whether you have a straightforward residential enquiry or a complex development case, we will never turn your enquiry away or simply ignore it. And, on the rare occasions we have to decline a risk, we’ll let you know straight away, and explain the reasons behind our decision. With the largest team of underwriters in the legal indemnity market and extensive expertise across a wide variety of risks, we can provide you with comprehensive and competitive cover, whatever the size of your case, and all backed by an A-rated insurer.
Who you gonna call?
Our simple, customer-based approach has meant that for the past 25 years we have continually been able to handle high volume, low risk residential policies like a simple lack of Building Regs consent, right through to more high risk, complex commercial issues including cover for Judicial Review, Rights to Light and Restricted Covenant Mining Rights. We continue to recruit to ensure that we constantly have the necessary number of staff with the experience and expertise to deal with all types of enquiries, and always to our highest standard of customer service.
To find out more about how we can help with your next property transaction, contact our underwriters on 01603 617617, email firstname.lastname@example.org or visit cli.co.uk.